Design 360 Agency stands behind 100% customer satisfaction with our unlimited free Revision Policy, allowing you to enhance your initial design brief at no extra cost through your account area.
In the event of any duplicate charge resulting from a processing error, failure to meet your specific design requirements, or inability to complete your design order according to the delivery policy, you will receive a full refund of your design order amount.
If you are dissatisfied with any design services provided by Design 360 Agency, you have the option to submit a refund request within five days of the completion of your initial design. However, it will be assumed that you are satisfied with your initial designs if no refund request is received within five days of the initial design delivery. For Special/Combo packages, the refund policy applies similarly to single packages.
A full refund (less than 10% service & processing fee) is eligible if the refund request is made before the initial concept delivery.
A 66% refund (less than 10% service & processing fee) is eligible if the refund request is made within 48 hours.
A 33% refund (less than 10% service & processing fee) is eligible if the refund request is made between 48-120 hours of the initial design delivery.
No refund requests will be accepted after 120 hours of the initial design delivery. However, we encourage you to reach out to us with any concerns as we strive for 100% customer satisfaction.
If there is a lack of communication for more than 3 weeks despite multiple follow-ups from Design 360 Agency via email and calls, no refund request will be entertained. Instead, the project will be placed on hold until communication is reestablished with reactivation or reinstatement fee applies according to the case it may vary.
Please note that after the initial design is sent and one revision is made, a change of mind will not qualify for a refund.
All refund requests must be communicated to the support department. Design 360 Agency reserves the right to approve or disapprove refund requests on a case-by-case basis, based on the violation of your user agreement.
To ensure our services are utilized to their fullest extent, we offer unlimited revisions. However, under our fair usage policy, this entails a maximum of 30 revisions per project. Any revisions beyond this limit will incur additional charges.
To ensure the approval of your refund request, please ensure that you meet the following requirements:
Call Now: +1 (877) 566-5671
Email: support@design360agency.com
Click on Live Chat to initiate a conversation immediately.
We will promptly address your concern under our revision policy. If unresolved, we will email you an approval from our refund department
Upon refund approval, you acknowledge the transfer of design rights to the company. You agree that you will not have any direct or indirect rights to use any response, content, work product, or media, nor will you have any ownership interest in them.
In collaboration with Government Copyright Agencies, Design 360 Agency will share Copyright Acquisition information for refunded designs, restricting their reuse as original designs in the future.
For any questions or concerns regarding our Refund Policy, please contact us by clicking here.
The Account Area serves as a convenient communication tool. It is your sole responsibility to regularly check the account area to address any queries, concerns, or additional instructions required by the designer. Failure to check or utilize the Account Area frequently does not constitute sufficient grounds for a refund. However, if you are unsure how to navigate the area, you may contact the customer support team at any time for assistance.
All design order files are dispatched to the Account Area according to the date specified on the Order Confirmation Email. Additionally, an email notification is sent to inform the client of their design order delivery to their designated account area. All policies regarding revisions and refunds are contingent upon the date and time of the design order being delivered to the client’s account area.
For urgent needs, we provide a RUSH DELIVERY service where you can receive your initial logo samples within 24 hours by paying an additional $100 fee. For further assistance, please reach out to us at the 24-Hour Customer Support Center.
We offer an assured unlimited revision service. Customers can request unlimited free revisions, and we will amend their design at no extra cost, as long as the design and concept remain unchanged. The turnaround time for revisions is 48 hours.
The Company and its affiliates uphold a commitment to respecting the intellectual property rights of others. If any user browsing the site believes that their work has been unlawfully copied, resulting in copyright infringement, please provide the Company with the following information:
In utilizing the Service, you are obligated to adhere to all pertinent laws, including but not limited to any relevant export controls. Furthermore, you must comply with any additional limitations as delineated in written or on-screen notifications from Design 360 Agency.
If there is any dispute relating to the services that they purchase through the site, the disputes shall be submitted to Dispute Handling Department.
Disputes initiated without prior communication with Design 360 Agency will result in the immediate termination of any ongoing services and future business relationships.
We reserve the right to dispute any chargeback claims and provide evidence of service delivery and customer communication.
Chargeback disputes will be handled promptly and professionally to ensure a fair resolution for all parties involved.
Contact Us:
For refund requests or inquiries regarding our chargeback policy,
please contact our customer support team at info@design360agency.com / (877) 566-5671.
Our team is dedicated to addressing your concerns and providing assistance in a timely manner.
We kindly request visitors to review all other policies, including the Pricing policy, displayed on this site. These policies govern the client’s interaction with our site. The Company reserves the right to amend the site, policies, and Conditions of Use at any time. Should any of these conditions be deemed invalid, void, or unenforceable for any reason, they shall be considered severable and shall not impact the validity and enforceability of the remaining conditions.
Communication with the company, from the point of purchase to the delivery process and order completion, can be conducted through any of the following methods:
Any communication methods other than those listed above are not considered valid.
Safe Shopping: Our Notification Services, such as Email, are provided free of charge, and clients are under no obligation to make any purchases.
Clients have the option to unsubscribe or modify their subscription to any of our Notification Services at any time. They can do so by visiting the "My Account" section on our website and adjusting their subscriptions online or chat with our available agent.
By submitting this form and signing up for texts, you consent to receive marketing text messages (e.g. promos, cart reminders) from Design 360 Agency LLC at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Privacy Policy & Terms.
As a valued customer, you may periodically receive email updates regarding significant changes to the website's functionality, new services, and exclusive offers that our Client Services team believes you may find beneficial. However, if you do not receive these updates, please visit the "My Account" section on our site to adjust your preferences by logging in.
The use of stolen credit cards is strictly prohibited and constitutes a serious crime. We are committed to combating cybercrime and ensuring that all fraudulent orders are promptly reported to Federal and State Agencies.
